Support

How can we help?

Questions about MyConditionIQ, your account, a VIN lookup, or the vehicle records shown in the app? Reach our support team by email.

Email MyConditionIQ support

Tell us what you were trying to do and what happened. If your question is about a vehicle record, include its VIN so we can find the right page.

Email support

Or write to support@myconditioniq.com

We can help with

Signing in, account settings, and account deletion
VIN lookup and vehicle identity results
Saved vehicles, Garage, and reports connected to your account
Understanding what a missing record means

Please do not email passwords, payment details, or sensitive vehicle documents. A missing report means we do not have a connected report on file for that VIN; it is not a statement about the vehicle’s condition.